Introduction

EK99 is one of Bangladesh's most trusted online betting and gaming platforms. We believe earning a player's trust means protecting their privacy. That's why this Privacy Policy Created so you can clearly understand where your data goes, what happens to it, and how well it is protected.

This policy takes effect the moment you open an account with EK99. Reading this page carefully will tell you exactly what data we collect, why we collect it, how long we keep it, and what your rights are. If you have any questions, our support team is always ready to help.

1. What Information Do We Collect?

We collect various types of information when you register on the EK99 platform and use our services. This information is essential for improving your experience and keeping your account secure.

Data Type Details Purpose
Personal Identity Name, date of birth, national ID number Identity Verification & KYC
Contact Information Mobile number, email address Account verification, notifications
Financial Information Payment methods, transaction history Deposit & Withdrawal Process
Device & Network IP address, browser type, device model Security Monitoring
Gaming Activity Betting history, game preferences, session duration Responsible Gaming & Service Improvement
Cookies & Tracking Session cookies, performance cookies Website Experience Improvement

Please note — we never store your password or full card number. All sensitive data is kept in encrypted form.

2. How Is Your Information Used?

EK99 uses your information for the following purposes:

  • Account Management: For registration, login, password recovery, and account verification processes.
  • Financial Transactions: To process deposits, withdrawals, and bonus payments.
  • Customer Support: To address your complaints, questions, and support needs.
  • Promotions & Offers: To send you personalised offers based on your preferences (you can opt out at any time).
  • Fraud Prevention: To detect unusual activity and keep your account secure.
  • Legal Obligations: For storing and disclosing information as required by regulatory authorities.
  • Responsible Gaming: To identify problem gaming behaviour and provide you with the support you need.

Important

EK99 never sells your personal information to third parties. Only our direct service partners — such as payment processors — may access limited data strictly for their designated functions.

3. Sharing Information with Third Parties

EK99 may share your information with third parties in limited circumstances. In every such case, we ensure the data is protected and used only for the necessary purpose.

  • Payment Partners: Shared with payment service providers such as bKash, Nagad, Rocket, and others solely for processing transactions.
  • Identity Verification Services: With regulated verification agencies for the KYC process.
  • Law Enforcement: In the event of a court order or other legal obligation.
  • Cybersecurity Partners: To prevent fraud and defend against cyber attacks.

Beyond the cases listed above, EK99 does not share your information with any other third parties. No data is sold or transferred to advertisers or marketing companies.

4. Data Storage & Security Measures

EK99 protects your data with industry-standard security technology. Our servers are secured with 256-bit SSL encryption and monitored around the clock.

  • All data is stored with AES-256 encryption.
  • Every transaction is secured with TLS 1.3 protocol.
  • Regular security audits and penetration testing are conducted.
  • Using two-factor authentication (2FA) is strongly recommended.
  • Even after your account is closed, data may be retained for up to 5 years where required by law.
  • Data that is no longer needed is permanently deleted after the designated retention period.

Keep Your Account Secure

Never share your password with anyone. No EK99 staff member will ever ask for your password. If you notice anything suspicious, contact our support team immediately.

5. Cookies & Tracking Technologies

EK99 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Performance Cookies: To analyze site speed and usability.
  • Functionality Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which sections of the site are used most.

You can disable non-essential cookies at any time through your browser settings, though this may limit some features of the site.

6. Your Rights

Every user of the EK99 platform is entitled to the following rights:

  • Right to Access: You can request to see what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.
  • Right to Erasure: Where there is no legal obligation to retain it, you may request that your data be deleted.
  • Right to Restrict Processing: You can restrict how your data is used for specific purposes.
  • Right to Data Portability: You can request a copy of your data in a readable format.
  • Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact us through our support channels. We aim to respond within 30 business days.

7. Privacy of Minors

The EK99 platform is strictly for users aged 18 and above. We never knowingly collect information from minors. Should any minor's data enter our system for any reason, we delete it immediately and close the associated account.

If you believe a minor is using EK99, please notify our support team. We are committed to responsible gaming.

8. Changes to the Privacy Policy

EK99 reserves the right to Privacy Policy update this policy. We will notify you of any significant changes via email or a platform notification. Continued use of EK99 after any changes will be considered acceptance of the updated policy.

The "Last Updated" date at the top of the page always reflects the most recent changes. Previous versions are available upon request.